Refund policy

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 28 days of receipt.

Please note we do not allow returns on our clearance items unless the product is faulty.

To be acceptable for return items should be unused, unopened and have any original seals intact. Our guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 28 days of the date you received the item, unopened with seals, packaging and shrink-wrap intact and we will issue a full refund or credit note to the value of the item. This means a visual inspection and not a product trial.

To ensure we process your return and refund as quickly as possible, please follow the procedure below. Please note that you will be responsible for the cost of returning the goods to us unless the wrong product was delivered, or the item is faulty. Please package the relevant item securely in at least the packaging it was received and send it to us with a copy of your invoice.

Any Post & Packing charges by MOSANNE will not be refunded if goods are returned to us by the customer or by any of our courier services (after several attempts without success) unless the wrong product was delivered, or the item is faulty.

Please note: we can only accept the return of opened items if they are faulty. 

Goods are offered subject to availability and price. In the event of non-availability of goods or any errors related to the listing of items including price and stock quantities, we reserve the right to rescind the contract.

Prices and manufacturers’ specifications are subject to change without notice. Minor specification variations do not entitle the purchaser to rescind the contract.

To start a return, you can contact us at info@mosanne.com. Afterwhich you will be provided with a return address. 

If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@mosanne.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mosanne.com.