Refund Policy

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 28 days of receipt.

Please note we do not allow returns on our clearance items unless the product is faulty.

To be acceptable for return items should be unused, unopened and have any original seals intact. Our guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 28 days of the date you received the item, unopened with seals, packaging and shrink-wrap intact and we will issue a full refund or credit note to the value of the item. This means a visual inspection and not a product trial.

To ensure we process your return and refund as quickly as possible, please follow the procedure below. Please note that you will be responsible for the cost of returning the goods to us unless the wrong product was delivered, or the item is faulty. Please package the relevant item securely in at least the packaging it was received and send it to us with a copy of your invoice.

Any Post & Packing charges by MOSANNE will not be refunded if goods are returned to us by the customer or by any of our courier services (after several attempts without success) unless the wrong product was delivered, or the item is faulty.

Please note: we can only accept the return of opened items if they are faulty. 

Goods are offered subject to availability and price. In the event of non-availability of goods or any errors related to the listing of items including price and stock quantities, we reserve the right to rescind the contract.

Prices and manufacturers’ specifications are subject to change without notice. Minor specification variations do not entitle the purchaser to rescind the contract.